Ink cartridges - FAQs

Where can I get a Dell cartridge that guarantees print quality?

We highly recommend buying your Dell ink cartridge online. Buying your Dell printer cartridge online is the easiest and fastest way to get your cartridges. You can place orders at any time and from any location. If your country’s providers don’t have what you need, you can make international orders and get them the next day. When buying a cartridge on the Internet, make sure you deal with a reputable and trustworthy provider. There are many different cartridge providers available on the Internet, but the truth is that only few offer quality services and will have what you’re looking for. Carry out an exhaustive research and analysis on the options available to ensure you will get the best services.

Are Online Dell ink cartridge providers reliable?

You can learn about cartridges providers on our section Tips on Buying Cartridges Online. Generally, a reliable online cartridge provider will offer a series of services to meet every customer’s need. Among these services they should include custom support, free shipping, alternative shipping methods, warrantee policy, reliable gateway integration, etc. In conclusion, the answer is yes. You can trust an online Dell cartridge provider as long as this company fulfills specific requirements.

Can I track my order while it’s being shipped?

Yes! You can! Some package delivery companies offer tracking systems that allow you to check your order status. Every time you make an order you will receive a tracking or order number that will identify your package. This number will allow you to track your order. All you have to do is to enter the package delivery company and use this number find your package status.

I don’t want to write my personal data on a website, are there other ways to pay for my cartridges apart from using my credit card?

Yes. You should be able to pay your Dell toner cartridge by transferring or depositing money. These alternative payment methods allow you not to leave your sensitive data to someone you don’t know. Generally, a reliable provider will implement a payment gateway for you to make this type of payments. These companies are, such as Paypal or 2CheckOut, work only with reputable Dell toner providers. A provider that only offers credit card payment as the only payment method is not a reliable provider because they are not supported by renowned partners, and because this could be a trick to get your personal data.

When and how should I install my Dell ink cartridge?

If the black or color ink out light of your printer is flashing, then you need to change your cartridge because it’s low on ink. You can buy your Dell ink cartridge online. Before you open the cover to change the cartridge make sure the printer is on and that the front paper tray is pulled down. Then, press the cleaning button for a moment until you see the print head moving and the power light flashing. Avoid damaging your printer! Do not move the print head using your hands.

To remove the empty cartridge from the printer, pull the cartridge clamp until it clasps. The cartridge will rise up from its holder and you will be able to remove it. Remember not to remove a cartridge that is not yet empty. Remove a cartridge only to replace it. If you remove a half-used cartridge you can’t put it back again into your printer.

Threw away the empty cartridge or save it to recycle it. Then take the new cartridge and remove the yellow sealing tape on it. Do not remove the blue or the clear seal underneath the cartridge. Then place the new Dell printer cartridge into the holder and make sure the cartridge label faces up and towards the back of your Dell printer. Then press the cartridge clamp down until it locks in place.

To finish, press the cleaning button in your printer and close the cover. You will see the print head moving. At this moment the printer will begin to charge the ink delivery system. Then you will see the power button light flashing, and the printer will make some noise. Once the charging process is over, the power light will stay on.

A Tip

Do not try to print after your Dell ink cartridge is empty. Once you have received the “cartridge empty” error message, you should install a new cartridge. When the printer is set to print, a small amount of ink, which will be jetted on the paper, is heated. The resistors, which heat the ink, are cooled by the ink, and if there’s no ink the resistors overheat and are burnt out, shortening the life of the print head.

Why doesn’t my cartridge fit into my Dell printer?

New cartridges have a seal which helps protect the cartridge from leaking during transit. You should remove this seal before installing your Dell ink cartridge. Otherwise, it will obstruct the passage of ink. If you have removed the sealing tape and your cartridge still doesn’t sit correctly, you have the wrong Dell printer cartridge model.

Why do I only get white printouts?

You may have forgotten to remove the sealing tape, which protects the ink from leaking during transit. Remove this tape to solve the problem. If this doesn’t work or you have already removed the tape, the cartridge may be defective. If you bought your Dell printer cartridge to a reliable cartridge provider, you should be able to change it or to demand a full refund.

Why are there streaks and lines on my printouts?

Check the printer contacts aren’t dirty or worn. It’s also possible that the print head is partially clogged. To solve the problem remove the print head. With one of your hands, take the print head with a towel lightly damped with distilled water. Use your other hand to blot the print with the towel a couple of times to remove the dried ink on its surface. If after doing this you still get streaks and lines on your printouts, you should contact your cartridge provider for support. In the case the cartridge is defective you should be able to change it or get a full refund.

Why isn’t my Dell ink cartridge accepted by my Dell printer?

If the cartridge is not accepted by your Dell printer, remove the cartridge and run a head cleaning cycle. Check you have removed the sealing tape, and that the electronic strip or chip is clean. To make sure it’s clean, wipe it off using a towel damped with isopropyl alcohol. After you’ve done this, power the printer on and try to install your cartridge in your Dell printer again. Then power off your Dell printer for around one minute.

Why are there colors missing?

If your Dell printer cartridge has been stored for a long time and/or in an incorrect position, it’s probable that an air bubble was formed inside the cartridge. When this occurs we say the cartridge was deprimed. To solve the problem run a cleaning cycle. If this doesn’t work, shake the cartridge over the end to burst the bubble. Run the cleaning cycle two or three times, if necessary.

If this doesn’t work, hold your cartridge with a damp paper towel and shake it firmly downwards two or thee times so that the ink moves in direction of he print head. Do this as many times as necessary.

Avoid storing your cartridges for periods longer than 6 months and make sure the print head faces down so that they stay primed.

Why is my Dell printer printing the wrong colors?

Run as many print head cleaning cycles as necessary until you see improvements. in the case your printer takes individual cartridges for each color, make sure each cartridge is in its right position. If your Dell printer doesn’t specify the position of the cartridges, you will find this information in the printer’s manual.